Privacy Policy

1. Introduction

Welcome to pk95. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online gaming services, including sports betting, casino games, live dealer tables, togel (lottery draws), and other gambling activities available on pk95.cam (the "Website") and associated mobile applications (collectively, the "Services").

At pk95, we are committed to protecting your privacy and ensuring the security of your personal data. We understand that Indonesian players trust us with sensitive information, including identity documents, financial details, and gaming activity. This Privacy Policy outlines our data practices transparently so you can make informed decisions about using our Services.

By creating an account, accessing the Website, or using any pk95 Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our Services.

2. Information We Collect

pk95 collects various types of information to provide, maintain, and improve our Services. The information we collect falls into three main categories:

2.1 Information You Provide Directly

When you register an account on pk95, you voluntarily provide us with personal information, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and place of birth as they appear on your official identification documents.
• Contact Information: Email address, phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), and cryptocurrency wallet addresses for deposits and withdrawals.
• Verification Documents: Copies of your Indonesian National ID (KTP), passport, driver's license, utility bills, bank statements, or other documents required for KYC (Know Your Customer) verification and age confirmation.
• Communication Data: Any information you provide when contacting our customer support team via live chat, email, or phone, including the content of your messages and support tickets.

2.2 Information Collected Automatically

When you use pk95 Services, we automatically collect certain information about your device, browsing behavior, and interactions with our platform:

• Device Information: Device type, operating system, browser type and version, screen resolution, language preferences, and unique device identifiers.
• Usage Data: IP address, geolocation data (country, city, timezone), login and logout times, pages viewed, games played, bets placed, deposit and withdrawal history, session duration, and click patterns.
• Transaction Data: Records of all deposits, withdrawals, wagers, wins, losses, bonus claims, and account balance changes.
• Marketing Interactions: Email open rates, click-through rates on promotional materials, and responses to marketing campaigns.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Providers: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, etc.) and e-wallet services (OVO, DANA, GoPay) may share transaction confirmation details and fraud detection information.
• Identity Verification Services: Third-party KYC and AML (Anti-Money Laundering) service providers may verify the authenticity of documents you submit.
• Affiliate Partners: If you were referred to pk95 by an affiliate, we may receive referral tracking information to credit the referrer appropriately.

3. How We Use Your Information

pk95 uses the information we collect for the following purposes:

3.1 Providing and Operating Services

• Creating and managing your gaming account.
• Processing deposits, withdrawals, and other financial transactions.
• Enabling you to place bets, play games, and access all features of pk95 Services.
• Maintaining accurate records of your gaming activity, bets, wins, and losses for account management and dispute resolution.
• Calculating and crediting bonuses, cashback, and VIP rewards according to your tier and activity.

3.2 Verification and Security

• Verifying your identity and age to comply with Indonesian legal requirements (21+ age restriction).
• Preventing fraud, money laundering, and other illegal activities through KYC and AML procedures.
• Detecting and preventing multiple accounts, bonus abuse, collusion, and other violations of our Terms and Conditions.
• Monitoring account activity for suspicious behavior and protecting against unauthorized access.
• Ensuring compliance with responsible gaming policies, including self-exclusion lists and deposit limits.

3.3 Customer Support

• Responding to your inquiries, complaints, and support requests via live chat, email, or phone.
• Troubleshooting technical issues and resolving disputes related to bets, payments, or account access.
• Providing personalized assistance based on your account history and preferences.

3.4 Marketing and Communication

• Sending you promotional offers, bonus announcements, VIP rewards, and other marketing materials via email, SMS, or push notifications (only if you have consented to receive such communications).
• Personalizing marketing content based on your gaming preferences, betting history, and favorite games.
• Conducting surveys and gathering feedback to improve our Services.

3.5 Legal and Regulatory Compliance

• Complying with applicable laws, regulations, and licensing requirements related to online gaming in Indonesia and internationally.
• Responding to legal requests from government authorities, courts, or law enforcement agencies.
• Enforcing our Terms and Conditions, Privacy Policy, and other agreements.
• Protecting the rights, property, and safety of pk95, our users, and the public.

3.6 Analytics and Improvement

• Analyzing usage patterns, player behavior, and game performance to improve our platform and Services.
• Conducting A/B testing to optimize user experience, conversion rates, and engagement.
• Developing new features, games, and services based on player feedback and market trends.

4. Data Sharing and Disclosure

pk95 does not sell your personal information to third parties. However, we may share your data in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform and delivering Services. These providers have access to your personal information only to perform specific tasks on our behalf and are contractually obligated to protect your data. Service providers include:

• Payment processors (banks, e-wallet providers, cryptocurrency gateways) for handling deposits and withdrawals.
• KYC and AML verification services for identity authentication and fraud prevention.
• Cloud hosting and data storage providers for secure server infrastructure.
• Customer support software providers for managing live chat, email ticketing, and helpdesk operations.
• Marketing automation platforms for sending promotional emails and SMS (only if you have opted in).
• Analytics and tracking tools for monitoring website traffic, user behavior, and performance metrics.

4.2 Legal Obligations

We may disclose your personal information if required by law, regulation, court order, or governmental authority. This includes responding to legal requests from Indonesian law enforcement, tax authorities, or regulatory bodies. We will only disclose the minimum information necessary to comply with such requests.

4.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our Website before your data is transferred and becomes subject to a different privacy policy.

4.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of pk95, our users, or the public. This includes investigating fraud, enforcing our Terms and Conditions, preventing illegal activity, and defending against legal claims.

5. Data Security

pk95 takes data security seriously and employs industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Your personal information is stored on secure servers located in protected data centers with 24/7 monitoring, firewalls, and intrusion detection systems.
• Access Controls: Only authorized pk95 personnel with a legitimate business need can access personal data. Access is logged, monitored, and subject to strict confidentiality agreements.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for account login, adding an extra layer of security beyond passwords.
• Password Encryption: Your account password is hashed using strong cryptographic algorithms. We never store passwords in plain text.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Fraud Detection: Automated systems monitor transactions and account activity for signs of fraud, account takeover, or other security threats.

Despite our efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access.

6. Cookies and Tracking Technologies

pk95 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly. These cookies enable core features like account login, session management, and secure transactions. You cannot disable essential cookies without affecting site functionality.
• Performance Cookies: Collect anonymous data about how visitors use our Website, including pages visited, time spent, and navigation paths. This information helps us optimize performance and user experience.
• Functional Cookies: Remember your preferences (language, currency, game favorites) to provide a personalized experience on future visits.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies may be set by third-party advertising partners.

6.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can block or delete cookies, but doing so may limit your ability to use certain features of pk95 Services. For more information on managing cookies, visit your browser's help documentation.

7. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you. You can view most account information by logging into your pk95 account.
• Correction: If your personal information is inaccurate or incomplete, you can update it directly in your account settings or contact our support team for assistance.
• Deletion: You can request deletion of your personal information by closing your account. Note that we may retain certain data for legal compliance, fraud prevention, or dispute resolution purposes.
• Objection: You can object to certain data processing activities, such as marketing communications. You can opt out of promotional emails by clicking the unsubscribe link in any marketing message.
• Data Portability: You can request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8. Data Retention

pk95 retains your personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary by data type:

• Account Information: Retained for the duration of your account's active status plus 7 years after account closure to comply with financial regulations and anti-money laundering laws.
• Transaction Records: Retained for 7 years after the transaction date for tax, auditing, and legal compliance purposes.
• KYC Documents: Retained for 7 years after account closure or the last transaction, whichever is later.
• Marketing Data: Retained until you opt out of marketing communications or request deletion.
• Support Communications: Retained for 3 years after the last interaction for quality assurance and dispute resolution.

After the retention period expires, we securely delete or anonymize your personal information.

9. International Data Transfers

pk95 operates internationally, and your personal information may be transferred to and stored on servers located outside Indonesia. When we transfer data across borders, we ensure that appropriate safeguards are in place to protect your information, including:

• Contractual agreements with service providers requiring them to maintain equivalent data protection standards.
• Use of secure data transfer mechanisms and encryption protocols.
• Compliance with international data protection frameworks where applicable.

By using pk95 Services, you consent to the transfer of your personal information to countries that may have different data protection laws than Indonesia.

10. Children's Privacy

pk95 Services are strictly intended for adults aged 21 and above. We do not knowingly collect, use, or disclose personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will delete it immediately.

Parents or guardians who believe their child has provided personal information to pk95 should contact us immediately. We take underage gambling prevention seriously and employ age verification measures during account registration and withdrawal processing.

11. Changes to This Privacy Policy

pk95 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date.
• Sending you an email notification to the address associated with your account (for significant changes).
• Displaying a prominent notice on our Website homepage.

Your continued use of pk95 Services after changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

• Email: [email protected] (plain text display, not a clickable link)
• Live Chat: Available 24/7 on the pk95 website
• Support Hours: Our team operates 24 hours a day, 7 days a week in WIB timezone

We aim to respond to all privacy-related inquiries within 72 hours. For urgent security concerns (suspected account breach, unauthorized access), please contact us immediately via live chat for the fastest response.